Privacy Policy

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Design Health Services Australia Pty Ltd (ACN: 670 684 867) company no. 670 684 867 provides a range of allied health, injury management and rehabilitation services in Australia.

 

Design Health Services Limited (“we”, “us” or “our”) is committed to safeguarding the privacy of information provided to Design Health Services and information about visitors to our websites. We may collect, hold, use and disclose personal information to provide our services or carry out our activities in compliance with the Privacy Act 1988 (Privacy Act) and in particular the Australian Privacy Principles (APPs) found in the Privacy Act.

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What Is Personal Information?

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“Personal information” means information or an opinion that is capable of reasonably identifying you, whether that information or opinion is true or not and whether the information or opinion is recorded in a material form or not. Personal information may include your name, age, gender, postcode and contact details, as well as sensitive information.

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Type Of Personal Information Collected

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Design Health Services collects personal information and sensitive information.

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Design Health Services may collect personal information and sensitive information for a lawful purpose connected with a function or activity of Design Health Services. The information that we collect is limited to what is needed for the Services that Design Health Services is providing.

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The personal information and sensitive information collected and held by Design Health Services includes:

• Name, address, phone number and date of birth

• Employment status and salary

• Diagnosis and past and present treatment

• Names and contact details of treatment providers

• Injury, illness and/or the disability history of individuals who are referred to our Services (each a )

• Government related and other identifiers (for example insurer claims numbers and, in Australia, a National Disability Insurance Scheme (Plan number)

• Employment history

• Educational qualifications

• Claim information

• Referral information, for example, the details of the referring employer or insurer, the names and contact details of a participant’s treating professionals and the name and contact details of a participant’s next of kin or carer;

• Correspondence (letter; email; fax; or phone)

• Photos (for example workplace assessment photographs detailing the nature of your role and duties required)

• Medical records, medical certificates, reports and assessments.

 

If you are a job applicant, we may collect details of your referees.

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How We Use Personal Information

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Design Health Services only uses personal information and sensitive information as necessary for Design Health Services to provide the Services.

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Sensitive and personal information is only used by Design Health Services when it is required to deliver the Services.

To conduct a comprehensive assessment of participants and determine the best rehabilitation or intervention services.

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How Your Personal Information Is Held

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Design Health Services takes reasonable steps to implement and maintain generally accepted standards of technology and operational security to protect personal information. Design Health Services also takes reasonable steps to protect the personal and sensitive information it holds from misuse and loss and from unauthorised access, modification or disclosure. 

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Correcting Your Personal Information

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Under the Privacy Act, you have the right to ask for access to personal information that we hold about you and ask that we correct that personal information.

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You can ask for access or correction by contacting us and we must respond within 30 days. If you ask, we must give you access to your personal information, and take reasonable steps to correct it if we consider it is incorrect.

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How To Contact Us About Privacy

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If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us via email at kylie@designhealthservices.com.au

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Website Disclaimer

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The information contained in this website is for general information purposes only. The information is provided by Design Health Services Australia Pty Ltd (ACN: 670 684 867) and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Design Health Services Australia Pty Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Design Health Services Australia Pty Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.